DISGUSTING SERVICE NO TURNAROUND

<p>I HAVE GIVEN ONE TELKOM MOBILE MY ACCOUNTS TO CHANGE MY DEBIT ORDERS AND COME END OF THE MONTHS THEY DEBITED ON THE OLD ACCOUNT THAT DIDNT HAVE MONEY AND THE BANK CHARGED ME R115 AND TELKOM MOBILE ALSO CHARGED ME THE DEBIT ORDER PENALTIES WHY I DONT KNOW......</p> <p>I PHONED TRYING TO SPEAK TO THE CONSULTANT </p> <p>Nombulelo Sikobi</p> <p>Customer Representative-Customer Service</p> ********** <p>RAISING THE ISSUE THAT I HAVE ADVICED TELKOM MOBILE ABOUT THE CHANGES OF MY BANK ACCOUNTS BUT THE DEBIT TRIED TWICE TO GO THROUGH RESULTING ME ANOTHER AMOUNT OF R115 AND ALSO TELKOM CHARGED ANOTHER PENALTY ON THIS MAKING THE AMOUNT TO ACCUMULATE EXTENSIVELY THEN SHE SAID SHE WILL ASCALATE THE MATTER.</p> <p> </p> <p>Through all this i still went to the bank to deposit their money but also paying the bank unnecessary amount of which it leaves me beyond my budget</p> <p> </p> <p>NOW ITS NOVEMBER TELKOM MOBILE DEBITED AGAIN ON THAT SAME ACCOUNT THAT DOESNT HAVE MONEY...I SENT EMAILS NO RESPONCE I EVEN PHONED THEM AGAIN ASKING FOR A SUPERVISOR OR A MANAGER AND I WAS TOLD MANAGERS ARE IN A MEETING/NO ALLOWED TO HAVE HEAD OFFICE NUMBERS NOR FINANCIAL DEPARTMENT CONTACTS TO STATE MY PROBLEM ALSO SPOKE TO NQOBILE WITH THE email ********** WHEN I MAKE THREATS SHE LAUGHS AT ME LIKE...What kind of business will neglet customers LIKE THIS not leaving one manager to run the floor?Only a micky mouse one EVEN retails have floor supervisors to help customers</p> <p> </p> <p>My long service with telkom mobile doesnt count.Fine i will take my business elsewhere. </p> <p> </p> <p>I NEED HELP I HAVE ALL DOCUMENTS STATING WHAT HAPPENED AND MY ACCOUNT STATEMENT</p>