Disgusting service, no internet. Ever.

Good day,

I used to believe that Telkom was really amazing, until I signed my first contract with you. I have 2 cellphones on contract that hardly has internet access (mobile data is switched on and have gone through every troubleshooting process with your agents telepathically).

In December 2017 I app**** to start working from home and went into your store for a bigger broadband package. I work 12am-8am shifts Monday to Friday, 20 nights a month and for at least 5 nights a month, I'm stuck with connectivity issues and have now had enough. I posted on HelloPeter the 8th of March 2018 and Ilhaam from your social media team sent me the below response on the 2nd of April 2018:

Official private business reply Hi Jason,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Mobile team. Your reference number for this query is AI ********** . We apologise for any inconvenience caused.

Kind regards, Ilhaam Telkom Social Media

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I have now had enough, as a result mobile broadband connection loss during my shift, my work integrity has been getting questioned. As a result of hardly having access to the internet on my 2 cellphones, I can only make and receive calls, my smartphone is turned into a dumb Nokia 3310 with no internet.

I would like this to be escalated as far as it can go as I no longer want to do any business with Telkom. I cannot pay ridiculous cancellation fees as you are basically chasing me away with your bad service or rather lack thereof. I am paying for a service I am hardly able to make use of. I am tired of speaking to your call center agents who guide me through steps I've already taken before.

I've had enough.