LQ
LEE-ANN QUINN

1 reviews | Active since Jul 2015

21 Jul 2015, 12:47

DISGUSTING SERVICE - NO HELP NO SERVICE

About two months later I went into your Walmer branch to ask if there was a way that I could reduce the costs for my business. I was advised to cancel my Fax line which my ADSL was running off and to upgrade my landlines *** from Analogue to ADSL. I was told that a technician would come out for this. about 10 days later I was advised by walmer branch that it was upgraded remotely. I have had problems ever since with my internet disconnecting every few minutes. a technician was out on the 22 June, I still phoned Telkom to report this. i have been told that my line is not verified or the IP Activator needs to be verified. Some of the consultants that I spoke to are Lelo and Thembelani Nqabeni . I am disgusted that I have to hold for an hour every time and then get tossed around like a rag on the phone<br> I was on a conference call yesterday with the business sales supervisor and chris govender from Technical department. They apologised and advised that the line is dipping and that a technician will come out. Today a consultant phones and doesn't have a clue what going on. I then phoned back and was told by Therelyn Ndodana that Chris is refusing my call. calls are recorded

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Replies (1)
Telkom
Telkom's reply21 Jul 2015, 15:43
Official
Hello LeeQuinn,

Thank you for making contact with us.

It will be our pleasure to assist you.

Please be assured that this matter has been escalated to our Technical Department and feedback will follow.

Your social media reference number is SM127203.

We apologize for any inconvenience caused.

Regards
William
Telkom Social Media Team