DISGUSTING SERVICE, NO CUSTOMER SERVICE, NO CARE FOR CUSTOMER EXPERIENCE

I moved house at the end of August 2019 and requested Telkom to transfer my service to the new address. It included landline & ADSL. Telkom could not provide me with the same speed I had before which was 10Mps and I settled for 4Mps. A technician came to my new premises on 16 September 2019 to installed the service and advised that both landline & ADSL is working. I Got home and the ADSL did not work. 24 hrs later I called them and advised I still do not have access to ADSL even though I received username and password. They then told me that it will take another month before I get Telkom ADSL and at this point I told them to cancel as I no longer want their ADSL and I signed up with Afrihost. Lord and behold on 10 December 2019, almost 3 months later I get a message that my Telkom ADSL is working now with a username and password and they had the cheek to bill be for it . I immediately phoned in and explained the whole story to them. ****** hell, I have received a Telkom bill over R1000.00 which includes ADSL, I have phoned in now on several instance and it seems their staff do not know what's going on. They disconnect the phone on you, they transfer you to another department or they put your on mute!! This is the worst service, it does not even deserve 1 star. RESOLVE MY QUERY AND ADJUST MY BILL IMMEDIATLY, I DO NOT WANT ADSL WITH YOU(DON'T EVEN THINK TO DISCONNECT MY LANDLINE BECAUSE YOUR STUPID AGENTS WILL DO THAT) REMOVE YOUR ADSL AND ADJUST MY BILL!!!