Disgusting Service - Line Cancelled (Billing)

<p>I cancelled my line on the 28th of February 2017.</p> <p> </p> <p>I phoned through and was told that this had been received.</p> <p> </p> <p>From the time of cancellation to date, I have received not a single invoice, not a call, not an e-mail nothing (Despite all my information being up to date)</p> <p> </p> <p>I went through to the Telkom office in Fourways 2 weeks ago just to make sure that everything had indeed been cancelled, as I had heard some horrow stories from colleauges who are still being billed months later for lines they had cancelled.</p> <p> </p> <p>The cashier informed me that the line had been suspended and an amount of R520 was owing, I quesitoned this and was told he couldn't help me I had to phone the billing department. Which i did.</p> <p> </p> <p>I was then told the cancellation had been received but was still pending (almost 3 months later and that the billed amounts would be reverted within 7 working days )</p> <p> </p> <p>2 weeks later (Today) I receive an SMS from a debt collector regarding my account being handed over. I called Telkom (I am still on hold close to 40 mins in to the call) I was informed the amount owing is now R900.</p> <p> </p> <p>I am genuinely unsure how to proceed, I have been holding for a supervisor for 25minutes now and not a word. The amount has doubled whilst it should have been reversed?</p> <p> </p> <p>Could someone kindly advise me what is going on?</p>