Disgusting service! Incorrect information!

Ive sent the below email a few times to Telkom with no response!I want a call or email today! I want this cancelled immediately!I chatted to one of your agents and he confirmed that I can go into store and settle my account and cancel which was not the case when I got to the store!<br> I had to complete the form and it was sent by one of the agents through to head office im assuming. I am very angry about as I need my package cancelled asap due to personal reasons!<br> My form has been sent please cancel this asap! And send me the settlement amount! If not I will be taking this further as incorrect information was provided!<br> Your urgent response is needed!<br> ID no - ***<br> 1:12:05 PMKelebogile: *** will expire on 09-July-2016<br> 1:13:11 PMKelebogile: *** will epire on 27-July -2017<br> 1:20:14 PMKelebogile: *** is R1996.00<br> 1:20:32 PMKelebogile: *** is RR3984.00<br> 1:21:03 PMKelebogile: But please note that its only an estimated amount.<br> 1:21:10 PM You: Thank you very much for your help and assistance, my last question is may i go into store to settle and cancel?<br> 1:21:44 PMKelebogile: Yes you can