DISGUSTING SERVICE I WANT MY DATA

I CALLED IN TO GET CLARITY AS TO WHY MY DATA AND SPEND LIMIT VANISHED WITHIN A HOUR THIS MORNING. THIS DOES NOT MAKE ANY SENSE AS MY APPS ARE ALWAYS OFF AND I USE MY WORK WIFI. I LATER BOUGHT ANOTHER 2GIGS THAT ALSO VANISHED INTO THIN AIR. I LEFT MNT BECAUSE OF THIS VERY REASONS AND ALL I'M ASKING FOR IS CLARITY AND FOR YOU AS MY SERVICE PROVIDE WHOM I PAY TO TELL ME WHAT ON GOD'S GREEN EARTH IS HAPPENING TO MY DATA. GUYS TIMES ARE TOUGH TO BE MESSING AROUND WITH MY MONEY AND DATA I'VE BEEN A LOYAL CUSTOMER TO TELKOM AND I REALLY DON'T BELIEVE THE SERVICE I GOT FROM YOUR CALL CENTER AGENT ANDILE, WHO DIDN'T HAVE A CLUE ABOUT WHAT HE WAS TALKING ABOUT. HE WAS NOT EVEN WILLING TO ASSIST ME, DIDN'T GIVE SOLUTIONS.