DISGUSTING SERVICE I RECEIVED FROM TELKOM MOBILE CUSTOMER SERVICES CALL CENTRE

Im writing this TO SHARE THE DISGUSTING SERVICE I RECEIVED FROM TELKOM MOBILE CUSTOMER SERVICES CALL CENTRE . on 04/05/2019 at 17:49 I called the customer service line to ask or query about their more nice deals, I spoke to an agent from their Durban call centre by the name of Lulama Ncungwana who is extremely rude. I asked her about the more nice deals data specials that Telkom is having she told me that all clients have different offers which I understood but before I could get my point across she kept on telling me that "mam I said clients don't get the same deals!!''giving me attitude , speaking over me and didn't want to listen to what I was saying . She kept on arguing with me telling me how wrong I was to complain about something she cant change or do something about. Instead of probing to see how she could make me understand or what problem I was having. I requested to speak to a supervisor on duty as I was unable to take her attitude and disrespect . She requested for my number again which I gave her at the beginning of my conversation with her and told me that she will not transfer me to anyone unless I cooperate with her and reconfirm my number. She also kept on lifting her mouth piece and speaking to her friends while I was talking to her She finally put me through a supervisor by the name Ntuthuko who advised that he will address the matter of Lulama’s rudness during our conversation with Ntutuko. Lulama kept on speaking about how rude I was in the backround with her friends which showed how much she was undermining me. I have never been so disrespected in my life. Im a call centre agent my self and I surely know that even if the client is at fault or wrong you do not speak over him or her trying to prove your point or show how smart you are. Im a person that always convinced my friends and family members to join or port to Telkom , but after the service and disrepect I got from the the company yesterday I will never do it againg as its very disappoing I hope the call will be listened to and hope the agent will be dealt with accodingly and feedback or and aplogy from the agent will be sent to me