Disgusting service from thelkom

I have had a very bad service from Telkom. I am actually disgusted by their poor customer service and yet they call themselves service providers. How are we supposed to recommend them when they cannot resolve a simple matter.

I have a huge credit amount that is due to me from telkom and they have been taking me from Pilar to post. Every time I call them, it's either their consultants make me hold the line for more than 30 minutes only to cut my call. If they do attend to my query, they close it without even giving me a reason why.

I logged a query on the 4th of January requesting a credit refund. I spoke to a very nice lady by the name of Charmaine and she advised me to email my ID Copy and 3 months bank statement. Ever since then, telkom does not bother to give me valid reasons as to why they cannot refund me. I made a lumpsum payment to telkom in 2021, my contract is ending in October and I have money due to me. When I made the payment it was through pick n pay tills and they gave me a slip.

I did mention to the lady I spoke to by the name of thabile that I cannot give them proof of payment because it was a slip. How does 1 keep proof of payment from 2021 to 2023 yet when they search their records they can see that they did receive that payment from me. I have numerous case numbers that have been closed without any resolution. I've spoken to the likes of thando, thabile the last guy I spoke to was Kagiso...so did the same thing as all the other consultants..made me hold the line for more than 30 minutes and cut my call at the end.

Telkom must just tell me if they want to refund me or not. I thought I'll upgrade when my contract ends but with the pathetic service I've been getting, I am canceling my contract as soon as it ends. I want absolutely nothing to do with telkom and they *** service and network