DISGUSTING SERVICE FROM TELKON ONLINE SALES

Good day<br> <br> On 5 February I app**** for an 8ta mobile contract that comes with the Huawei P8Lite device. I did not hear back from the agent as to whether my contract had been approved or not. <br> <br> Yesterday (9 Feb) my bank account was debited with the amount of R159.00 with the reference TELKOM8TA MSW***. Please explain why I have been charged for something I do NOT have, nor did I receive any feedback as to approval, delivery, etc. I WAS NOT informed that my account would be debited without the courtesy of even letting me know if my application was approved. Nor ANY communication whatsoever from any agent.<br> <br> I have been calling Telkom all day and never got through to an agent.<br> <br> I have tried the online chat and they cannot give me answers. Unless I am told when delivery will take place, I want to cancel the order and expect the R159.00 to be refunded immediately.