Disgusting service from Telkom - you must be ashamed of yourself

Telkom at centurion mall has *********** staff. I went to Telkom to change my bank details on 21 September 2018, instead of telling me that its too late for the run, the agent at telkom confirms my bank details are updated and they will collect from the new bank account.

They then go and debit the incorrect account and instead of being apologetic when i call to complain they tell me I must go to the bank and pay in manually because there is nothing they can do. They also refuse to pay for the bank charges for the unpaid premium.

They are a bunch of useless people - I have never experienced such horrible service and the manager the Centurion mall express is rude and useless, she said her name is Claudia Matlala