Disgusting service from Telkom - Wish there was a minus star button on here

On the 27/10/2017 I app**** online for a Huawei P8 Lite 2017 contract on a Free me 500 top up package. The contract was vetted and approved and I was charged on the 31/10/2017 R 149.00 - (contract price per month)even before I received the cell phone.

When I called in the consultant then said that they charge in advance and the money would be credited onto my account which I then agreed to. I received the phone in November and the service was activated on the 09/11/2017, In January I received a bill for December 2017 for an amount of R 305.65 which I then called to enquire about as the line was a top up I didn't understand why I was being charged R 156.65 for data and another R 6.00 for sms's, after that call I realised the package was in fact not loaded as a top up but an open line and the consultant told me that I was responsible for payment and that they cannot change the package.

I then pointed out that this was not the deal I had signed up for and she proceeded to tell me that I should set a limit to ensure this does not happen again, after a lot of convincing I got her to log a query for the line and the bill and was sent a reference and that was the end of it.

In Feb 2018 I received a new bill still with fees for data and no resolution for the query I had placed to investigate the contract I then called back to Telkom only for them to log query after query, I asked to speak to Team leaders and Managers , I spoke to over 10 consultants who took my number for their managers to call back but no-one ever did. I tried every way possible to get someone to assist me but every consultant had a team leader and manager in a meeting or on the phone with someone else when I would ask to hold they would leave the phone to go over an hour and cut me off the line.

Then on the 05/03/2018 I got an sms telling me that I owed Telkom an amount of R 814.59 and my line would be suspended if payment was not made and not even 5 minutes later another sms saying I was overdue by R 464.65 and again that my line would be suspended I then called the call centre to be told that I had reverse debits and they were charging me for them, when I called my bank there were no debits from Telkom which left me very confused.

I then decided to go into a Telkom branch on the 07/03/2018 - I spoke to a lady by the name of Portia who assisted me by looking into my profile and realising that someone had changed the details under my name to an ABSA account - which I had never seen in my life, I have never had any other account but STD Bank, which I proceeded to tell her was incorrect she then changed it to my correct details and I asked her to please let me know what was happening with my initial query of the wrong package being loaded onto my profile - she then said that the case was closed with a reason given of - NO RESOLUTION.... Who closes an open query without resolving it all the while never communicating with their client??

She then sent an email on 07/03/18 and copied me in it to Leveshen Govender & Kribasheni Kalicharan with all my case numbers and asked for a resolution and assistance, to date 16/03/2018 I have heard nothing and this morning my account gets debited for R 814.59 with no warning??

I called again today 16/03/2018 and spoke to Nomasonto at the Johannesburg call centre when I asked to speak to her manager she said he was busy on a call I asked to wait then after 40 minutes she came back onto the line to tell me her manager was now busy in a meeting when I asked for a name she refused to give me one saying she was not allowed to give out names.... I asked to wait for the manager and after 59 minutes and 59 seconds the call was disconnected... Still no resolution

Telkom's employees and managers are all absolutely useless no-one calls you back or attends to your queries and they just debit your account for whatever mistakes their consultants are responsible for I only owe Telkom R 149.00 * 2 months ( Jan + Feb) = R 298.00 and March is not even due yet, but they have taken R 814.59 from me and refuse to even help me sort this out. Pathetic service I am sorry I ever signed up with them and I wish I could end the contract right now and get all my money back.

I don't even expect much response from putting on this complaint here because they simply don't care about customer service... TELKOM YOU NEED TO WORK ON YOUR CLIENT SERVICES BECAUSE YOU HAVE NONE.