Disgusting service from Telkom outsourced company

In January I had a ADSL line installed in Canterbury street Oakdale Bellville for myself Mark.

The work was carried out by Frontier Communications, offices in Kuilsriver cape town, under openserve outsourced by yourselves Telkom.

One of the workers foot his foot through my ceiling.

The gentleman who caused the damage promised to fix it.

After promises not kept to make an arrangement, saying that he was “trying to get a builder”

He requested for a company to come out to repair. (this was in February)

After a few days I contacted him and he said that their price was too expensive and he wanted to get more quotes. I then threatened to go to the newspapers regarding this as this was now late February.

I got into contact with the owner by the name of Tim and he assured me that this would get fixed ASAP by a professional builder.

The owner of frontier communications came around about the 21st February and then to give a quote and to measure. They were supposed to come early that morn but arrived at 13:00

The date was made for March 27th at 09:30 for this professional builder to come out to fix the ceiling.

They arrived at 10:45 and the “professional builder” turned out to be someone that either works for them or someone they found on the side of the road as this “professional builder” had no means of transport an arrived in their openserve mark bukkie.

The “professional builder” and a employee from Frontier communications first had to go buy the materials from builders warehouse which took 2 hours.

The ceiling was only fixed about 15:00 but then had to come back as they still needed to give a second coat. (if they started the time they stated and had the materials needed, then this could have been done on the same day)

They made an arrangement with me for 11:30 on Tuesday the 03rd to complete the second coat.

At 13:45 on the 3rd, I called Frontier communications office and to find out that they are not available.

At 14:30 I called one more and still no luck, I told the receptionist that I will be contacting you as well as the newspapers regarding this.

Frontier Communications as well as its owner cannot take responsibility when things go wrong and blame all other circumstances for their delay in fixing a fault that they have made.

I think 3 months of waiting to have my ceiling fixed after they caused damage to it is not good business practice for Telkom and the outsourced installers

Frontier Communications should not be a registered installer with you guys and I will be taking this to the newspapers as this is a disgusting showcase of business practice.

Will be awaiting your reply

Mark Peake