1 reviews | Active since Dec 2016
Disgusting Service from Telkom/Open Serve
<p>Terrible service from telkom.</p> <p>My Wifi line is currently down from the 3rd December 2016, the fault has been reported to telkom on numorous occasions. Telkom sends *********** staff 3 times that first gave an excuse that they cannot enter into a yard to get to the distribution pole, the second excuse being a lack of the correct tools and now the third excuse from the technician stating that they do not know what is wrong with the wifi and cannot trace the fault. This fault occurs every Summer as a result of the weather. The fault is still not repaired and a turn around time has not been given. We are loyal telkom customers and have one of the higher more expensive internet lines at home. Numorous calls have been made to Telkom with no satisfaction hence a hello peter report has to be made. Previous telkom staff used to repair the line immediately in not even a day, used to be the same technician all the time, seems as when they changed to open serve they send incompetant technicians.</p>
HI Nerisha123
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended. As discussed i have confirmed that the field technician is in fact attending at present. I will follow up during the course of the day to confirm the fault status.
Interaction ***
Kind Regards
Keagan
Telkom Social Media Team
HI Nerisha123
Thank you for making contact with us and taking my call.
This response serves as confirmation that your query has been received and attended. As discussed i have confirmed that the field technician is in fact attending at present. I will follow up during the course of the day to confirm the fault status.
Interaction ***
Kind Regards
Keagan
Telkom Social Media Team
Good day Keagan,
The technician was supposed to have come sort this line/fault out today, this didnt happen. No one has come out and I have not gotten a call from you advising me the way forward. Please can you kindly get back to me urgently. I am really not happy with the lack of communication and the lack of s****s presented by telkom. The field technician has not repaired the fault and ultimately that should be the goal.
Nerisha
Good day Keagan,
The technician was supposed to have come sort this line/fault out today, this didnt happen. No one has come out and I have not gotten a call from you advising me the way forward. Please can you kindly get back to me urgently. I am really not happy with the lack of communication and the lack of s****s presented by telkom. The field technician has not repaired the fault and ultimately that should be the goal.
Nerisha
Hi Keagan,
My internet line has been down from the 5th January again, once again a call was logged with no feedback at all. AGAIN! We clearly have received poor service from the contracting companies. Maybe a direct employee from Telkom would work? If no joy has been received. i will write up another bad review and extend it to all social media.
Nerisha
Hi Keagan,
My internet line has been down from the 5th January again, once again a call was logged with no feedback at all. AGAIN! We clearly have received poor service from the contracting companies. Maybe a direct employee from Telkom would work? If no joy has been received. i will write up another bad review and extend it to all social media.
Nerisha
No response on the above
No response on the above