Disgusting Service from Telkom on Cancellation

On the 23rd of June, I sent my cancellation request to ********** to cancel my services with Telkom as i no longer require the services and received an auto reply stating that someone would contact me within 21 days to cancel my service

it is now the 15th of August more the 21 days have passed and no one has contacted me as of yet, I have now received a new bill for a line that i'm no-longer using and would like someone to urgently resolve this matter

The request to cancel my services with Telkom is well in the time of your teams and conditions and you are now in breech and will not be paying for a service i requested to be cancelled

if the matter is not resolved. legal action will be taken as i have had enough

Plus your escalation email address provided by your agents ********** dose not work as it bounces back unable to find email address. and the address has being confirm by your agent.