JC
Jeanine C

1 reviews | Active since May 2017

10 May 2017, 18:04

Disgusting service from telkom mobile chatsworth

<p>I pre ordered the samsung galaxy s8 online on 19th April - received an email stating that I will be contacted within 48 hours. One week had passed and no one had contacted me I then proceeded the the gateway branch - waited in the queue for over an hour only to be told I will be called when stock arrives. The phone was released on in the 1st week of may and still no call. I then waited another hour at chatsworth (telkom mobile), ordered and signed for the contract(6th may). The sales lady assured me that stock would come in on wednesday (10th may). When i go in on the 10th they say stock has come through but not including the wireless charger, they also refuse to give me the phone. And say that I must wait another week. Like really ***?! I pre-ordered this phone 3 times!!!! and have been waiting almost a month!!!!. In the pre order the phone comes standard with the wireless charger. Furthermore i pre ordered so i could be one of the first to have this device.. seems like im gonna be the last! Like really telkom? Do u really not want business? Absolutely disgusted with the service. Would not recommend telkom mobile to anyone!!!!!</p>

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Replies (1)
Telkom
Telkom's reply11 May 2017, 08:44
Official

Good day Jeanine,

We have sent your query to the Store Management Team for further assistance, feedback will follow.

Your reference number is AI***.

We apologize for the delay and any inconvenience caused.

Regards,

Busi

Telkom Social Media Team