DISGUSTING SERVICE FROM TELKOM MOBILE AND TELKOM CENTURION MALL

I upgraded to a new contract on 28 Dec 2017. The contract had LG K4, LG G6, FREE G6 GAM ECOLLECTION VALUED AT2500, FREE TONE ULTRA HEADSET VALUED AT 1199, FREE 64GB ,ICRO SD CARD VALUED AT 399 AND THE CONTRACT WASON FREEME 2GB FOR R599. I received the two phones and Lourens Grobler(consultant helping) promised the rest of the items have been ordered and I will be called when available for collection. i went to their stores multiples times and no one could help me but him. the would then just inform the others that the items are in stock yet. Im March (16th)I sent them an email asking for me items or feeefback by the 23rd. Nothing was received or feedback,. In all my emails Ive been including Mr. ********** I then went to the store and spoke to a lady who confirmed the email I can use to cancel this ********** I sent it and nothing. I went to another telkom store in the mall(May 27), and they gave me another ********** and I sent an email to all emails available and to Mr. Grobler. Nothing still. I sent another email(6th of June) reminding them of the cancellation(due to Telkom's failure to honor the contract), and Mr Grobler responded. He said I had spoke to a Glady and a manager(Ive never spoken to a Manager) and the "speaker and USD were given to me". I informed him on email that I havent received anything from him and asked him to investigate and check who signed for such and check their videos and come back to me. NOTHING ! yet again I had to call in. I called the 081180 line and received case ref ********** 6 on the 18th of June and a number to call me on( ********** 881). i havent used the telkom number as i cancelled this contract. I received an sms informing me that they are taking me to Nudebt?? then this morning I missed one call from Telkom and received an sms with 1st failed attempt to call me(at 10:43). I received no other calls and at 12:00 I received an sms informing me that they closed my case due to being unreachable ??? Like how? really now? Telkom has failed me numerous times to honour a contract I was mre that willing to honour. Then they have their employees sign off items I didnt receive as received. Now they close an incident after trying to call me once? Yet you want to send me to Nudebt, whatever that is? Fix this or Im taking this to an ombudsman. Your service is appalling really