Disgusting service from Telkom mobile

<p>I had opened a new contract with telkom mobile (The February big deal) where you get a lte router 5Gb day time data and 10Gb night time for R149 per month.</p> <p> </p> <p>Only to find that i had opened a can of time wasting and stress. 3 days later my 5gb daytime data was depleted, i hadn't received a notification and i was charged out of bundle rates, now they are telling me that i owe R200+...</p> <p> </p> <p>I called the customer care line to find out why i received the sms late instead i was told how much data i used and how i used it, mind you there wer times when my fone's data connection was off but they say i used data at that time... i was told that they would escalate my query to the manager and the manager would call me back, that never happened and i called again. I was told again that the manager would call me back which never happened. I took the matter to their Facebook page, they asked for the number in question, contact number and ID number which i provided and i received a shocking response from them... the following was their response...</p> <p> </p> <p>"hi,hope the message finds you well. In relation to your data depletion inquiry.Please go to the Data Management tool and change settings to suit your needs and also Network Settings to make your device invisible/ create a password for your router .^WC"</p> <p> </p> <p> </p> <p>I asked for someone to call me and this was their response:</p> <p> </p> <p>"hi,please contact our customer care line 180 if your require telephonic assistance.^WC"</p> <p> </p> <p> </p> <p>So i asked why they wanted a contact number if the were not going to call me because firstly i am mew to their network and i dont know how some of the things like "data management tool". I dont know what it is and how it works... and they rep**** with a bomb shell:</p> <p> </p> <p>"Hi, please be advised that data bundles usage works the same as airtime usage. For instance airtime will be charged only if there is a call/sms/mms made. The same applies data bundles cannot be charged when there is no internet session in the device where the sim card is inserted. It is technically not possible at all to be charged data when data connection is off in the device. For example its not possible to pour water in the glass when the tap is closed. You need to check your phone to make sure no updates are running."</p> <p> </p> <p> </p> <p>I feel insulted by that reply its like the telling me that i lack common sense... "its not possible to pour water in the glass when the tap is closed?"</p> <p> </p> <p>Please... at my age do they think i don't know that? The following was my reply:</p> <p> </p> <p>Now you are patronizing me... please don't... I am fully aware of how data works. It also comes as a surprise that I was billed on a night when i was sleeping and my data connection was off... hence i am making you aware of this. Updates cannot run if there is no data connection.</p> <p> </p> <p>This is the worst i have ever been treated by a service provider... if it was possible to cancell the contract i would do it in a heartbeat.