1 reviews | Active since Feb 2010
Disgusting service from Telkom Mobile...
<p>I have contracts with Telkom mobile and have been a loyal customer for more than 5 years. I have recently or actually at the beginning of August 2016 requested a settlement letter/amount from them. I have been following up on this case and get different timelines from the agents I call and they always unable to tell me where excactly my case is, the status and who i can contact for more information. This is very disturbing and poor service from this company as I have been supporting this business and I even at one point been left on hold for more than an half hour. I truly would just like to settle my account and end these contracts with Telkom mobile.</p>
Thank you for making contact with us
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
We really do apologize for any inconvenience caused to you.
Your reference number is: ********** 7
Regards
Telkom Social Media Team
Launa Molapo
Thank you for making contact with us
Please be assured that we have sent your query to the Cancellation Team for further assistance, they will be in contact with you.
We really do apologize for any inconvenience caused to you.
Your reference number is: ********** 7
Regards
Telkom Social Media Team
Launa Molapo
Hi Telkom Social Media Team,
Please confirm what is your turnaround time as this matter has been opened for far too long?
Regards
Richard
Hi Telkom Social Media Team,
Please confirm what is your turnaround time as this matter has been opened for far too long?
Regards
Richard
Good day
Please note that I have filled out the Cancellation forms and made the payment as per the settlement letter on the 09/09/2016, however Telkom has not contacted me and when I contacted them today regarding the accounts. I was advised to wait 21 working days. This is way too long just for a settlement and the 25th is my next debit date. Please confirm if this has been calculated and added to the settlement figures and please confirm the timelines for a clients account to be settled. This is very concerning for a client to wait almost two months just for an account to be settled. Please treat this as urgent.
Regards Richard Marais
********** 616
Good day
Please note that I have filled out the Cancellation forms and made the payment as per the settlement letter on the 09/09/2016, however Telkom has not contacted me and when I contacted them today regarding the accounts. I was advised to wait 21 working days. This is way too long just for a settlement and the 25th is my next debit date. Please confirm if this has been calculated and added to the settlement figures and please confirm the timelines for a clients account to be settled. This is very concerning for a client to wait almost two months just for an account to be settled. Please treat this as urgent.
Regards Richard Marais
********** 616