DISGUSTING SERVICE FROM TELKOM MOBILE

On 4 March I lost all service on my cell phone through Telkom Mobile. Two weeks later, having done 2 SIM swops, called the call centre three times and visited the Sandton City store twice, the phone was eventually booked in for repairs. I was told the phone would be ready for collection in 2-3 days. Three days later, I was told that I must wait a further 21 days for the repairs, meaning that I will be without a cell phone and any mobile service for 6 weeks. Nevertheless I am still expected to pay for this lack of service. The call centre has never returned by call (despite promising feedback within 72 hours). I have lost significant business (because I use my cell exclusively for business) and have been told that I will be charged a massive penalty cancellation fee notwithstanding the fact that TELKOM CANNOT PROVIDE ME WITH A PHONE OR A SERVICE. I am of the view that they are in breach of contract and in contravention of the Consumer Protection Act. They can't even be bothered to call me (on my landline since they have my cell phone) to apologise for their disgusting service.