Disgusting service from Telkom Mobile

To make a very long story short: my husband and I have cellphone contracts at Cell C. His has expired, he wanted to move over to Telkom Mobile on Sunday. The phone that he wanted was only in stock at westgate. We stay far from there. I already have a contract with Telkom Mobile. But we were turned away and told that I need to go get all my documents again- Payslip proof res, etc. We drove all the way home, and tried to go to Clearwaters Telkom Mobile but we stood there forever and were ignored . Finally we were sent away due to no stock of a brand new phone that you are advertising. We drove all the way back to Westgate and were turned away again, because I have started a new job!! How is it a problem that I have started a new job. I am an existing client with telkom Mobile. Would you like me to cancel that contract with you too. You wasted an entire day out of my life and clearly you do not need customers. We have decided that its not worth the effort to move to telkom mobile and we are sticking to Cell C. I can see your mobile department is worse than your landline department.