Disgusting service from Telkom leaves me without Wi-Fi for past 2 weeks despite having paid for service

Telkom has strung held me for the past month without wifi. In the past month they charged my account with 1102.69ZAR in respect to my Telkom account. I was promised that my account would be reactivated on the 8th of November, today is the 11th and I still do not have wifi. Prior to this I paid an amount of 449 on the 23rd of October using Telkom self service portal and Telkom department is claiming to have never received this payment. Even though I’ve sent them transaction records multiple times. This entire thing is so fustrating and I will be migrating from the network after this. I do not recommend using this service at all. Find a network that is accommodating to customer needs