DISGUSTING 🤢 SERVICE FROM TELKOM INSURANCE...

Good day. I'm fuming as typing this text because of disgusting 🤢 service I have received to Telkom,9 months ago I opened cellphone contracts with them and insured them couple of week later,now on the 27th of August this year I got hijacked and my phone was also ******.i then went there for assistance in terms of claiming since I use it for work,then early this month they responded to my claim and to my surprise it DECLINED.reason being is that I had the main sim on slot 2 on the same phone. Remember I knew nothing about the importance of the slot as NO ONE shared that with in the store.so until now I haven't received any feedback from the Telkom company as well as their so called insurance,even after I had emailed them requesting for the re-run,no one came back to me until this time and I'm am still paying for the same phone and its insurance,

I'm very very disappointed with this service as I use the phone to make a living and be able to make payments on.

Can somebody pls pls assist with this as I'm really struggling to make ends meet without a cellphone.

Your swift response will be greatly appreciated.

You may reach me on my email address is ***.

VERY DISAPPOINTED 😥 CONSUMER.