Disgusting service from Telkom (Incorrectly suspending account and no assistance provided.

My wife has a Telkom account for our internet. A debit order went off a day to early in October so the debit bounced. A double debit was then taken off on 15 November (debit date is the 1st of each month). Telkom have now (on 20 Nov) incorrectly suspended our account. My wife has been on four different phone calls to four different call centre agents (Mlungisi, Ma***eng, Michelle and Thato). Each agent has confirmed that the account is fully paid up and that the account should never of been suspended. My wife has asked each agent to be put through to their manager, this never happened as the manager was continuously on a phone call (on one phone call for over two hours, hard to believe). This complaint is to report the poor inefficient service from Telkom and their call centre agents. This problem needs to be rectified urgently with an apology letter from management. This disgusting service has caused my wife to loose out on money that she could of made and the amount of time wasted . Total time spent on all calls to Telkom has been 1 hour and 20 minutes. We expect to be fully reimbursed and compensated for the cost it has taken and there has still been no positive outcome, we still do not have internet. There also needs to be compensation for the time wasted, something along the lines of a couple months premium free.