Disgusting service from telkom express store in pavilion mall

I bought a phone with Telkom. my contract was request on 31 December 2019. i only recieved my phone on 26 Januray 2020. this is after i came to the store to find out why it is taking so long. i then requested a sim swop and was advised my number will be down/ deactivated for a few hours then up again. today is 30 Jan (4 days later), nothing has been done except to log an escalation. when i requested to speak to the manager i was told that he said i must wait for him as he is still busy doing stock. when i asked how much longer i must wait for my query to be resolved i was told they don't know. the service was appalling, no accountability, no empathy on what i am going through. i told them if i had known i would suffer like this, i would not have taken this phone. the name of the manager is Keshlan Naidoo. disgusting service. i also requested them to cancel the simswop and they can't. so now i am stuck with a phone that i cannot use. my whole life is at a standstill.