Disgusting service from Telkom

I manually paid my account on the 11th of August 2025 and send an email on the 22nd of August with proof of payment to *** + *** + *** and till this date they have not responded to me. They debited me for September on the 31st of August 2025. Today on the 5th of September my network line was cut off. Their customer care is not reachable I send them a call back request on their website for 2days now they have not responded. Regardless of the payments made they claim I still owe. their website does not have an email nor a contact number to refer to just a chat board that never has feedback for human contact only electronic responses