DISGUSTING SERVICE FROM TELKOM

I lost my eldest Son who succumbed to Covid in January 2021. My family then decided to link us onto Netflix. When I found that the Netflix worked slowly I called Telkom. I was advised to purchase Uncapped which I did immediately. This was in March April 2021 From then on I was asked to switch off the router: find a pin and poke the router to refresh; Asked to open Google press in 10.2... etc. This has been going on every other day. Yesterday I was asked to back up my e mails. This morning (10 June 2021) I was shuttled between Sales and technical. Sales because they did not change a TIN. Technical because Sales changed the TIN in April. This disgusting situation is continuing ad nauseam . I am denied the right to speak to a senior who may give me an emapthetic ear. Telkom sucks I am frustrated to the point where I am compelled to take this experience to Hello Peter