Disgusting service from Telkom Direct Canal Walk

Good day I am utterly disgusted with customer service of Canal Walk Telkom Direct shop, yesterday the 10/03/2020 around 11h00 I was at the Telkom Direct doing a sim swap because I lost my phone. Firstly I struggled to reach the customer care centre but then the phone was eventually blacklisted, thereafter an employee by the name of Riyaad Kariem Mohammed gave me disgusting service which I can't even describe. He didn't want to assist with doing the sim swap just because I only had the Telkom Statement (which has my physical address). I ended up taking it up to his manager Wayne who then advised him to help me with sim swap,but you could see that he was reluctant on helping me. I left there after a long time trying to do a simple sim swap. Fastforward today 11/03/2020 I still don't have service on my sim card, the SAPS has been busy trying to reach me for the case of my cellphone theft but no avail - luckily I also gave them my office number as the alternative. I then called the Telkom customer care today and I was informed that Kariem opened the simswap order but he didn't submit it.I was so ****ed because this Telkom employee showed me reluctancy on assisting me a day before and he didn't even submit my sim swap order (this shows incompetence) on this consultant towards the client. I was furious and then went back to the store to find out why he didn't submit it as advised by the customer care consultant Nthabeleng - instead Kariem's manager Taryn Hickey told me that because I am using the passport hence this sim swap has not been submitted. I don't know if using passport is the reason of getting this disgusting service from your employees, I would rather be with another Service Provider I don't think they would have treated me this way. I pay Telkom every month for the service but it seem like I am paying for nothing- I am sitting here with a sim card without a service, my family ,clients,colleagues ,friends, SAPS etc can't reach me because I am using the wrong Service Provider. Can you please complete my sim swap and give my sim card service back or just cancel your contract because I haven't been reached for the past 2 days . You will reach me back on my office number : *** or email address ***