Disgusting service from Telkom

I sent the below email on the 07/02/23, till date no resolution

To whom it may concern My name is Pragan Pillay

I want to put a formal complaint in I purchased a laptop deal from Telkom on the 2nd of December 2022.The guy who assisted me asked me what I will use the laptop for, I said Watching Netflix and general browsing, he then advised I should take the Huawei Laptop as its much faster and with the laptop I am taking a lot of customers are complaining about it, I refused and said no, I though he wanted to upsell me, As I work in a contact Centre and I know we have target's to meet

Below is my horrible journey with Telkom

In store he put the laptop on, it took almost two hours, I asked him why its taking so long, he stated its loading all the programs etc I said ok

On the 11/12/22 I emailed Platinum warranty as advised they are the 3rd party for Telkom, they then sent back an email with some details they requested.

On the 17/12/22 I emailed back with the details as they requested.

On the 20/12/22 I emailed them back stating their trouble shooting did not work.

On the 21/12/22 they emailed back saying the serial number is picking up, they are wanting for the supplier to confirm the warranty.

They then sent a technician out on the 06/01/23, which was of no help

On the 07/01/23 I emailed them back, they came back and said on the 09/01/23 the technician wants images of issue, which I sent through.

On the 10/01/23 the laptop was picked up to be assessed

On the 31/01/23 a DD went out of R900(IM PAYING FOR SERVICE THAT IM NOT GETTING

I went to the Gateway Telkom store and asked to speak with a manager regarding the horrible experiences, which did not happen. I spoke with Annaline who took down my details and said she will pass this over to her manager and get back to me on Tuesday dated the 31/01/23

Annaline failed to get back to me, I went into the store on the 02/02/23 and spoke with Annaline, when I questioned her, she then changed her tune and said she was doing me a favor they don’t usually do this, and she was waiting for feedback from her manager, ok if she is waiting for feedback, why is expectation's not set with me? I'm left hanging with no resolution

I asked to speak with a manager she came after a 1 hour, using the words Unfortunately, how do you work for customer service and tell a customer unfortunately? Your stuff needs to train on customer service skills

On the 07/02/23 I got an email from Platinum warranty asking if I want more speed I must pay R700, what BULL **** is this?

I paid R900 on the 31st of Jan for a service I didn’t use, now I must pay R700 because your laptop is working slow?

We now in February and the laptop is still with Platinum warranty, on the 31st of Feb another DD will go out

THERE IS TWO PARTS TO THE COMPLAINT 1ST laptop is very slow and I still don’t have it with me till date, 2nd I paid R900 for nothing

This is absolutely bull****, you guys are robbing customers, especially customers who don't have means to communicate via online platform.

Now you want me to pay Platinum warranty to upgrade the speed?

Telkom finally agreed to take back the laptop & cancel my contract, however they took took at DD on the 31/01/23 of R917.75 & on the 28/02/23 of R671.33, they refusing to do a bill adjustment even tho i did not use the services, the two store managers are of no use, they have absolutely no sense of urgency, they don't display any shape or form or Good customer services, they dont reply to emails unless you send a second one,

I lost all hope in Telkom, I work in a contact center myself and I know 1st hand what is good customer service, and this is not the level of service I expect from a big company, where they have no care for the customers,