Disgusting service from Telkom Ballito Junction

I took out a 24 month contract for a Huawei B618 Router on Sunday 8th April 2018 from TELKOM BALLITO JUNCTION. On installing I found that the router was faulty. On the 10th April 2018 I returned the Router to Telkom Ballito Junction, they informed me that they had no facilities to test the router would I contact 081180 and speak to customer care to assist me. I contacted customer care on the 10th April 2018 they tried to rectify the problem but failed, they advised that I should return the router to Telkom Ballito Junction as it was faulty and get a replacement. Shandre Malaton from Customer care sent me an email confirming this. On the 11th April 2018 I returned the router again to Telkom Ballito Junction and gave them the email from Shandre at Customer care . Two of their staff this time tried to rectify the fault but failed. I was then told the router had to be sent away for repairs. When I informed them that it was within the 7 day return period and that they were made aware of the problem within 24hours of purchasing the router, they said they could not give a replacement that Telkom do not actually honour this 7 day return/replace policy. I immediately CANCELLED my contract which they seemed very willing to do. Obviously Telkom are not looking for customers. When I got home I went through the contract which I had signed on 8th April. I found that they had entered on the contract form that my Passport Expired 01/01/1753 ? 265 years ago? The fact that I am 69 born in August 1948, but my date of birth was entered as 15/4/1992 , that my income was nothing like what I informed them? This is just two of several incorrect details entered on the contract. All totally wrong and this is supposed to be a legal binding contract. It makes you think what junk is actually entered on clients contracts to achieve a sale? Maybe this needs looking into by the Financial Services Board....TELKOM I AWAIT YOUR REPLY