Disgusting Service From Telkom

<p>The service from Telkom is shocking, to a point where I am driven too report them to the consumer protection act, I was on an unlimited contract when a sales consulant from th bussiness mobile department called me to offer an iPhone 7, which I was interested in however before I could agree to take the phone i asked if I would be still on my unlimited package which I was advised that nothing will be changed on my cuurent contract. I have now been downgraged to a FreeME 20. I ahve called Telkom serveral times in the past three weeks and no one was able to assist me or even help me changing my contract back to unlimited. All these call centeres agents is take your call and put you on hold. This is unacceptable as I am now paying for every call where as I was on an unlimilted. Telkom as messed up my contract and as no interest in rectifying this problem!</p>