Disgusting service from Telkom

Firstly, 1 star is an overstatement of the level of service from Telkom and Finrite. I have been going back and fourth with them for almost a month. I have submitted a claim as my cellphone was ****** on the 29th September 2019. I have had nothing but disgusting service, even after submitting all the information and paying the excess, I have to follow up with them and speak to a very rude person named Prince who works for Telkom/Finrite. He then tells me that the IMEI number i provided is incorrect. this is two weeks after i have submitted it and payed my Excess in order to get a new phone. I will tell everyone I know about this experience with Telkom and not to ever do business with them as their service levels and people s****s are disgusting. They will gladly take your money and then be unavailable to help.