Disgusting service from Telkom
So Ive been having trouble eith my ADSL since approx the 15th of December 2019. Its been since the week of rain ended. No internet. My landline is completely dead. Therefore I have to keep calling telkom and the millions of numbers they give me to call to follow up with technicians. It has been over 3 weeks. 3 technicians have been assigned to me but no one has come out. I get the number for the technicians and its a company in Middelburg (a lady picks up and sYs i must phone back on the 2nd.) I call back on the 2nd no answer at all... i call telkom again for the millionth time.. a consultant gives me a number for openserve call centre 30 minutes later still no answer. I call telkom again... a lady tells me she has no number for openserve and alsp not a call centre number or anything.. which suprises me considering one of her colleagues gave me a number 30 minutes prior to me calling again. A week ago i called telkom accounts department considering I have to pay for a full month that i have no service on my landline and cant use my internet either because it keeps droppong and when i go onto the internet its so slow that it disconnects me. No help from telkom no technicians and no answer from openserve. Lovely way to start the new year. Completely appalled by the service i am currently receiving. And to think in 13 days it will be exactly a month since I've logged my fault. Hopefully before than the problem is resolved. I go back to work on the 6th of Jan and then no one will be home. Hence why we log faults early and we keep following up to get it resolved prior to going back to work
