Disgusting service from Telkom

I cannot begin to describe the complete and total incompetence that I have experienced from Telkom over the last few months. I have been a Telkom customer fro many years, in that time I have never once missed a payment or been late to pay. A few months ago Telkom contacted me to ask if i wanted to upgrade my DSL line from a 4meg line to a 10meg line, the lady said I would pay R499 for the first 2 months and then R699 every month thereafter.

A few weeks passed by and I got an email from Telkom welcoming me to my new 40meg line! (this service is not even available where I live) I contacted Telkom and was assured that actually it was a 10 meg line and it was R699 per month ( I have that email still).

Since my line has been upgraded you have been charging me something in the region of R1800 per month!!!!! I have contacted Telkom countless times and each time I am given a reference number which then produces an sms a few days later to say the case has been resolved, the case has NEVER been resolved, you still keep sending me ridiculous invoices every month. I have also requested that a manager call me back, I have done this 4 times now and still no call back.

I called again today and still the issue is not resolved and so I have now asked that my line be cancelled, I never wish to deal with Telkom again, the service is utterly disgusting, you have no interest in your customers at all.

I am writing this email so that I know I have contacted a real person and not a robot on the end of the phone, this email is copied to your complaints department although I know that is a waste of time. I will also copy this to Hello Peter.

I have made all payments that I was supposed to make and I owe Telkom nothing!