Disgusting Service from Telkom

On the 8th October I went to Telkom Cresta and app**** for Fibre. Being an existing client all went smoothly. I was informed that it would take 2 - 3 weeks for this to happen. Towards the end of the 3rd week I went back to Telkom to follow up on my application. I was told that I needed to be patient. On the 26th October I arrived home after work to find chaos and everyone only to happy that I had arrived. It transpired that Telkom was running fibre cables, not to my home but to a resident that had only moved in the week previously. In the process of laying the cables they broke my window. When I questioned how was it possible that they were putting in fibre for a new resident and not me, I was assured by Lebo that he would look into it and escalate my application. I was then expected to clean up the glass mess myself. On Monday Lebo phoned me and once again indicated that my application had been escalated. On Tuesday I got the same phone call from Lebo saying that my application had been escalated. I informed Lebo that if by Friday I had not received my fibre to my home I would then cancel the application as clearly 3 escalations certainly were not doing the trick. On Friday 2nd November I went to Telkom after work to cancel the application as it had now become very apparent that my application was never going to be processed. To date Telkom have not come to fix my broken window, which means I have to pay the costs to have it fixed. Why am I liable for the damages incurred by Telkom however have never received the service app**** for?????