Disgusting service from Telkom

Hello. I bought airtime three weeks ago then transferred it to data the following day. Received a text saying R70 has been deducted but no text with my data. Called telkom to query this I was given a case reference number and told to wait 72 hours. 72 hours went by no feedback chased it again same story requested to speak to manager which never came to the phone until they dropped the line on me. I've been waiting, no feedback no acknowledgement or what so ever up until today., I'm disgusted and furious on how they handled my query. I never had a bad customer service like this one and I never thought telkom is this bad Is it because I'm black???? I need my data as every time I contact them I'm being told a different story with no clarity and when I went to store in Cape Town adderly street the assistance was very rude including the manager