DISGUSTING SERVICE FROM TELKOM

Please don't ever deal with Telkom. Their customer service is disgusting to say the least. I have been trying to cancel my telkom landline since 14th March 2018 and to date the line is still active and I am being billed continuously. I don't even live at the address any longer where the line is active - it is really disappointing service to say the least. I have been mailing the completed form required to cancel my landline and when I call to follow up I am either told that they have received it and it takes 30 days OR I am told - yes they see the request and will have to escalate the request. Each time NOTHING happens and I must call and follow up and voice my dissatisfaction - every time to a new consultant whom I now have to tell my whole story over from scratch! I am then told to re-email the request to them directly - I hang on the line whilst each time they confirm receipt of my mail BUT.... again NOTHING happens. It is the MOST FRUSTRATING EXPERIENCE I have ever had. It is enough to drive a person to drink! I must ask WHAT ARE THE STAFF AT TELKOM RECEIVING A SALARY FOR IF THEY ARE NOT DOING THEIR WORK??????? Please - take it from me - you do NOT want to deal with such a company. The lack of professionalism is astounding!