DISGUSTING SERVICE FROM TELKOM

I app**** to have my landline moved on 5 December 2018. I moved approximately 2kms up the road. To date all I have received from Telkom are broken promises. There was first an issue with cables in the area which were repaired. On 5 February 2018 a technician visited my home to do the installation but advised that there was a branch of a tree obstructing the line. The branch was trimmed immediately and she advised that she would return the next day. Up to now I have not heard one further word from Telkom. I phone on a weekly basis and all I am told that they will escalate the order. I have been given dates for installation and had somebody wait at my home all day like a fool as they never arrive. This matter has become extremely urgent. I am losing income as a result and I also have a disabled husband who Telkom are very aware of. If anything should happen to his cellphone he is totally reliant on the landline in cases of emergency. If he should drop his phone he is not able to bend to pick it up and would need to get to the landline. It is TOTALLY unacceptable that one has to wait for 6 months for a line to be transferred. I am beyond disgusted with Telkom's service and do not know who to turn to for help anymore. It seems as if they just don't care and continue to move the gate post.