Disgusting service from Telkom

I have experienced issues with my Wi-Fi data contract purchased via Telkom. The necessary emails and escalations went through to the branch the contract was signed at (on numerous occasions my emails were left unattended or *********** responses provided) The technical department called me after several months to arrange a technician to come and test the unit (please bear in mind the data was the issue and not the unit as I explained) nonetheless I waited and after more several months I received another call to arrange another technician to test the unit. By this time, my mind was made up to cancel the contract. The unit is working 100% fine with the sim card of another service provider. I have emailed the necessary department concerned however when I follow up for confirmation that my contract will be cancelled I receive contradicting information and am provided with more email addresses to get in contact with. It is pathetic that staff do not understand the process or staff are providing the incorrect information. I request confirmation on when my last debit will be done and the request is blatantly ignored. I then follow up and receive an email link to access to cancel my contract (after I have emailed sundry and all addresses provided), this shows that the staff/person dealing with the query is actually nonchalant about their job or the service they are providing, instead passing the buck will work best!!!! My cancellation request was sent 2 months in advance and Telkom has still not resolved it. The more I have gone through these emails and performed my follow ups the more I realize how pathetic Telkom's service delivery was, the incompetence is tragic. That is disgusting service.