Disgusting service from Telkom

Over the past couple of weeks my family and I have had the most disgusting service from Telkom. We simply requested for our phone and Adsl line to be relocated to our new address. We gave the specific date and arranged everything a month in advance. Our line was cut off a week later- three weeks before the date discussed. My family and I work and study from home and therefore we rely heavily on internet and our telephone line. Telkom took two days to rectify this. My mother than spoke to Telkom again and re-confirmed the date and address for the line to be relocated. On the scheduled date Telkom phoned and notified us that on their system it had been recorded that the line need be relocated to the address where it was already! (this is after they phoned twice to confirm the correct addresses). They then proceeded to tell us that they would be unable to relocate our line on the day we scheduled a month ago. We now have moved and it's been two weeks and we are still waiting for Telkom to follow through with such a simple request. Everytime we phone them the phone lines are down or there is an underground cable problem. This is severely affecting my parents business and my studies from home. This is just absolutely shocking service.