Disgusting service from Telkom.

My landline was reported dead to Telkom on 7th Feb 2018. They gave me this reference number: 42CRZ070218. Up to today, 20th Feb 2018, absolutely nothing has been done about it. When I reported it the person said it would be fixed within 5 working days! Every second or third day I have called to find out the progress and the only response I get is that "It has been handed over to the technicians". I am an elderly lady, 87 years old, and I live alone and my landline is absolutely essential to me.