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Candice C

1 reviews | Active since Feb 2016

16 Feb 2016, 14:23

Disgusting Service from Telkom

Good day<br> <br> I am totally disgusted in the service received from Telkom.<br> <br> I had app**** for a Telkom adsl line weeks ago. I was sent a message on 2 February saying that my installation order is scheduled for 08 February 2016. I had waited all day at home and no one arrived. A full day wasted!!! I had then called where the consultant had said the technician tried calling as he didn't know where I had stayed! What bull as no one called and they had my address and cellphone number.<br> <br> Then after complaining, they had scheduled the installation for yesterday 15 February and surprise surprise no showed AGAIN. Yet another day wasted!!!! I had then called through wasting my time and money on the call. First time I called the consultant said she needs to call the technician and I was placed on hold for 5 minutes before the call cut. AGAIN I had called with the exact same situation. I am not an idiot, I know when the call goes silent I am on hold and know when the call says call ended it has been cut as they think I ended the call as it went silent.<br> <br> And the line ordered was just the telephone line rental and not with the ADSL as well as been given different quotes from each consultant. <br> <br>

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Replies (1)
Telkom
Telkom's reply16 Feb 2016, 15:48
Official
Hello CandiceCoetzee30,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is: SM201420

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Regards
Luleka
Telkom Social Media Team