Disgusting service from Telkom

I reported a fault on my telephone line on 22 July. A technician did visit my premises 26 and 27 July and both detected a fault on the line that needed to be repaired on the telephone pole. but they could not repair the fault because Telkom did not supply them with ladders long enough to go to the top of the pole. They don't give any feed back at all. I have had the problem escalated twice and complained and still no response. Telkom does not have a complaints website but they do have a compliments website. Who would want to compliment Telkom for their disgusting service to the consumers. Really disappointed!!!