DISGUSTING SERVICE FROM TELKOM!!!

I am so frustrated with this company. My mother had opened an account with telkom to be able to fax and use the landline. The account was approved and with nothing installed, on the first month she was billed close to R1000. She paid it assuming it may be rental for the lines. She was billed again the following month and she refused to pay it. She contacted telkom and telkom told her the amount would be reversed. There was no correspondence thereafter and she took their word when they said they had reversed the amount she owed. Months down the line, when trying to apply for a vehicle she is then told she has a default from telkom and is listed on ITC. My mother is a senior citizen, I took this upon myself and contacted telkom on the 14th of October 2020. They assured me the amount was reversed and that they would email the credit manager to delist her. This still hasn't been done, when we call, we are told the matter is escalated and we should wait 7-14 days again. This is messing up with the plans we had and we cant do anything anymore because we have to wait on telkom!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1