Disgusting Service from TELKOM

Good day

It is with great disappointment that I would like to cancel a contract that I app**** for in the first week of March 2021 . I app**** for a laptop for my daughter’s use in university. When the application was done I was promised to receive the goods within 10 – 14 days. The agreed timeframe has since passed and I have not received my order. The first time I called to follow up, I was promised that someone will call me back within 48 hour, no one did. I called back the second time and I was promised the same, but no one called me back. On my third follow up to Telkom, I offered Telkom a solution, I asked them to perhaps advise one of the sales consultants to call me back and perhaps offer me something similar that Telkom does have in stock and cancel the order for the item that is not in stock as the laptop is required urgently. Guess what, no one called me back.

I called Telkom today, spoke to Zamandulo Ndhlovu. Zamandulo gave me the same story, no stock, no idea of when stock will be received. I asked to speak to her manager, I could not be transferred to the manager as she works from home. I asked for the managers e.mail address, unfortunately she could not provide the e.mail address as Telkom staff e.mail is for internal use only. Zamandulo, by the way, barely allowed me to finish my story, as she found the need to speak over me, she is very rude, has no empathy or neither does she care to listen to the needs of her/Telkom’s customers.

So I have decided that I will not be bul**** and disrespected by Telkom whilst I am a paying customer, surely Telkom is not the only company that can supply this item.

Kindly cancel the order that I am awaiting (laptop), also please advise on the other contracts that I have with Telkom as I would like to cancel those soonest as well.

I hope that someone from Telkom takes the time to assist with the cancellation and I have not merely written out a wish list above.