Disgusting Service from Siphokazi and Manager Percy Zulu who refused to come on the phone to speak to me and explain my statement how it amounted from R748 to R759 month of November

Honestly speaking Telkom customer services gives the worst service ever from consultants to Manager. I spoke to Siphokazi form customer services whom was speaking over with attitude and was not listening to what I said until I called her out to say she was not listening and was speaking on top of me only then she gave me a platform to talk and she listened. My issue is the Nudebt msg's I am getting and my account is up to date which I have been fighting for since the month March, I don't know how many times I wrote to hello Peter comainibg about Telkom but nothing seems to surface. Then I enquire about the debit amounts that keep changing whenever they feel like it, the manager Percy Zulu gives information via Siphokazi customer service representative to tell me it's late payments which he can't explain when my account is been debited on the 25th of every month which by the way if you check the history I've been calling Telkom to do the debit mandate, I was paying manually every month same date 25th of every month without fail. All along I have been paying R748 and In November I was debited R759. Again getting to billing dept for telkom it's impossible because the automated machine does not route you to the consultant at all instead you need to press other options to get a consultant. I was told the manager will call me back Percy Zulu but till now he never did. They said an email will be sent regarding this nudebt dept telling them of my account being up to date and I doubt that will happen. This month the billing automated machine is saying the amount I owe is R748 which will be debited either the 20th or 25th now that is December. So o need them to make me understand where does R759 amount comes from from the month of November when all other months Telkom has been debiting R748.

Telkom does not take its customers serious and Siphokazi sounded like a person who was chewing whilst speaking to me and I didn't want to call her out on that coz I was ****ed when she never listened to what I said from when I started telling her of the reason for my call. I called her out on her attitude and the fact that she never listened to anything I said and was speaking over me. Can the above be looked into urgently as I am tired of having to run to hello Peter for assistance on what the service provider can provide which is assistance and solve the query. Telkom must check my account history and complains I have sent to hello Peter which it's not normal at all when everything should be smooth sailing. They mst explain how is Nudebt suspending my services when my account is in order every month without fail the debit order goes though, even when I was making the payment manually it was always on time whikst fighting for a debit mandate to be made via my bank. This is pathetic honestly. Listen to the call from the number ***