Disgusting Service for existing clients with Telkom Mobile

It is possible to give no stars? Because the 20% that one star equals is less than the customer service I received from Telkom. I did an online application with Telkom mobile last week Monday for a new device and contract. They had a wonderful special as part of their clearance sale that he wanted. I am an existing Telkom Mobile client and have been for 19 months. My debit order goes off every month. On Monday my application was declined, and they told me my banking details / bank account does not exist. Please remember, I am an existing client with a debit order that does go off successfully monthly. I have been calling three times a day since last week Tuesday to sort out my application. I have been told by various people that my application is declined, to bank account not existing / my details are different on trans union / or that they can’t tell me why my order isn’t progressing. I was told by two consultants that I need to go into a branch to help me. I have been into the branch TWICE in the last week. I have called TransUnion to confirm my details, which is what one of the consultants advised me to do. TransUnion confirmed that my details are still the same, and that there is no reason for Telkom to decline me as my credit score is in excellent health. Today, I find out the device I am looking for is now no longer available, so all my efforts are wasted. I tried asking the consultant to please explain to me why I was messed around and why no one called me back. He refused and was arrogant with me. I am disgusted, that as an existing client I am expected to call in 3 times a day to take up a sale that I am interested in. I am disgusted that as an existing client no one has bothered to help me. I am disgusted that as an existing client that I lost out on a deal because Telkom doesn’t place any value on keeping their existing clients. Telkom has lost me as their client. I have instructed my husband to cancel our ADSL and internet package with them and we will rather use a service provider such as RAIN that actually wants to assist us. No one in our family will ever utilize Telkom services again as they clearly do not want our money.