Disgusting Service for 3 weeks

Today is exactly 3 weeks since my original ADSL / phone line problem started. I have logged numerous calls with Telkom direct and via my service provider Axxess and they keep saying the fault is resolved and close the call. Telkom came to site 1 day while my domestic lady was there and the CCTV showed that the Telkom guy came to my house, looked over the gate, saw cars there, didn't try knock or call or do anything, peered over the gate then left and closed the call. This week another technician came to site and assessed the fault to be somewhere at the phone pole, he changed some wires and the line worked (sort of) for about an hour then started problems again. My line is now completely dead and when I called in to see whats going on, the call had been closed again and I had to open another call!

Disgusting service to say the least.