TS
Taryn S
1 reviews | Active since Jan 2017
21 May 2018, 11:18
Disgusting service - Fibre line upgrade
I have been a Telkom Fibre customer since 2015. I app**** on the 20th March 2018 to upgrade my current fibre package (keeping line speed and making it an uncapped option). I was told it would take 7 working days. It is now the 21 May 2018 and this has still not been done. I called in and escalated it in April and was told it would be done, still nothing. My line speed is now awful and goes on and off and everytime I call their helpdesk they are offline and cannot tell me what is happening. The most disgusting service I have ever experienced. Telkom, get your business in order. I will be cancelling with you and looking for another service provider
Helpful (0)
Replies (3)0
Replies (3)TS
Taryn S's updateReviewer Update
03 Jun 2018, 14:09Hi
Thank you but how are you investigating without my account or ID number?
TS
Taryn S's update03 Jun 2018, 14:09
Reviewer Update
Hi
Thank you but how are you investigating without my account or ID number?
TS
Taryn S's updateReviewer Update
03 Jun 2018, 14:09Hi
Thank you but how are you investigating without my account or ID number?
TS
Taryn S's update03 Jun 2018, 14:09
Reviewer Update
Hi
Thank you but how are you investigating without my account or ID number?
TS
Taryn S's updateReviewer Update
06 Jun 2018, 10:52Hi Telkom
A technician came around on Monday to install a landline number but nothing has changed with regard to my wifi which still goes on and off and has not been upgraded
TS
Taryn S's update06 Jun 2018, 10:52
Reviewer Update
Hi Telkom
A technician came around on Monday to install a landline number but nothing has changed with regard to my wifi which still goes on and off and has not been upgraded