Disgusting service

We requested our line to be moved from the old house we used to stay in to the new house we moved inn, a guy from openserve called me in the morning on Thursday the 30th of October, asked me if I should check if there are lines or not and I confirmed there are no lines from the previous owner..... he came 4 hours later, he was impatient, soo rude and complaining that he has to start from the beginning and I'm not shocked he did an incomplete job.

He installed the line in the wrong place to begin with, he left the job undone and reported to telkom that the job is done, I've been calling telkom and telkom is refusing to send someone to fix this mess, even if I'm telling them.....